Return & Warranty Policy

What is your return policy?

Your satisfaction is important to us! If you're not satisfied with your purchase, we're here to help.

We offer a 60-day money-back guarantee on items purchased directly from AylaCox.shop. To return an item, please contact our friendly customer service team here. You'll receive a full refund (minus shipping and handling fees) provided:

Your item can be returned within 60 days of purchase;

It's new and unused;

It's returned in its original packaging;

Bundled items or multi-packs must be returned in their entirety;

You are responsible for return shipping costs.

We typically process refunds within 5-7 business days of receiving your return.

Please note: Personalized items are final sale and cannot be returned or exchanged.

If you received the wrong item or there's an issue, please contact us here and we'll be happy to resolve the issue. Please include photos of the item you received to expedite processing!

How long does it take to process a return?

Refunds typically take 5-7 business days to process once your return arrives at our warehouse. We'll email you immediately after your refund is processed!

If you have any questions or need further assistance, our customer support team is here to help - please contact us here.

What is the warranty period for Ayla Cox products?

We back our products with industry-leading warranties—most lunch boxes, lunch bags, and some accessories are covered for 1 to 2 years. To view the specific warranty period for your product, please refer to the user manual included with your purchase.

Our warranty covers defective parts or product issues, and we will replace them if eligible. We also cover personalized items with manufacturing errors or defects.

If you're not completely satisfied, every purchase from AylaCox.shop comes with a 60-day money-back guarantee.

Looking for extra protection? Register your Ayla Cox product to unlock even more great benefits, including an additional 1-year warranty—it's all in a few simple steps!

Note: We only offer warranties on purchases made through AylaCox.shop or authorized retailers. On Amazon, our official store is Ayla Cox. Orders from unauthorized sellers are not covered by the warranty.

Regardless of where you purchased your Ayla Cox product, we always value your feedback and look forward to hearing from you. Feel free to contact us directly, and our award-winning customer support team will provide you with a quick and easy resolution—usually within 24 hours!

If you have any questions or need further assistance, our customer support team is always here to help—please contact us here.

How do I submit a warranty claim?

We're here to help! If you believe your Ayla Cox product has a defect covered by the warranty, please email Support@AylaCox.shop and provide the following details:

Proof of purchase—A screenshot or photo of your receipt showing the model number and purchase date (Please note: registering your product does not replace this step!)

Your current shipping address

A photo or short video showing the damage or defect—this helps us resolve your claim quickly without having to return the product.

Ayla Cox offers an industry-leading warranty on most products (typically 1-2 years)—please check your owner's manual for your product's specific warranty coverage.

Please note: Our warranty only covers manufacturer defects and damaged parts. Personalized products are only covered by the warranty if there are manufacturing defects. Items purchased from unauthorized dealers are not covered by the warranty.

If you have any questions or need further assistance, our customer support team is here to help - please contact us here.