Privacy Policy

Overview

This e-commerce website is operated by Ayla Cox, a subsidiary of Ayla Cox, LLC. Throughout the website, "we," "us," and "our" refer to Ayla Cox. Anyone who accesses or uses this website and any related pages (including, but not limited to, www.AylaCox.shop) (collectively, the "Website") is referred to as "you." This Privacy Policy ("Privacy Policy" or "Policy") is an agreement between us, our Website, and you, as a user of the Ayla Cox Website ("you"). This Agreement tells you the effective date of this Policy, what information we collect about you, how we may use that information, how you can review or change the personal information you provide to us, how we may change this Policy, and the steps we take to ensure your personal information is protected.

We are committed to protecting your privacy. This Privacy Policy describes how we manage personal information collected in the course of our business. This Privacy Policy covers only information collected through the AylaCox.shop website. This Privacy Policy does not cover information collected by other websites that may be accessed through our Website.

This Policy applies to information we collect through any medium, including, but not limited to, the following:

On this website

In emails, text messages, and other electronic messages between you and this website

Through mobile and desktop applications you download from this website that provide dedicated, non-browser-based interaction with this website

When you interact with our advertisements and applications on third-party websites and services, if those applications or advertisements include a link to this Policy

Your IP Address

Like most e-commerce websites, we automatically collect your IP address and the pages you visit each time you visit this website. To administer and optimize this website and diagnose problems with it, we use your IP address to help identify you and to gather general demographic information.

Like most websites, this website uses cookies to track your purchases and other activity on the website and to enhance your website experience. We use cookies to deliver content relevant to your interests, save your password, and, if you choose, save other personal information so you don't have to re-enter it each time you visit the website. We also use cookies to track the items you place in your shopping cart, including when you abandon your shopping cart, and use this information to determine when to send shopping cart reminders via text message.

Third-party advertisers on this website may also place cookies on your browser. If you wish to disable these cookies, the "Help" section on the toolbar of most browsers provides instructions for doing so. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of this website.

Except as described above, we do not passively collect information through cookies or other tracking mechanisms. Cookies do not contain any personal information about any particular user. We do not use cookies or other means to obtain personally identifiable information or online contact information about you or your family from your computer without your consent. Cookies are not used to collect personal information about you or your family and share it with third parties.

Information We Collect from You

To operate this website and provide you with information about products and services that may be of interest to you, we may collect your profile information (i.e., information that can be used to contact you, such as your full name, postal address, telephone number, and email address), demographic information (such as age, zip code, hometown, gender, household income, purchase history, and age), and publicly available information (such as member fan mail, articles, and usernames). Please note that we do not knowingly collect profile information from children under the age of 18 on this website.

Information Collected from You by Other Websites

We may include links on this website to other websites operated by other parties. When you click on these links and visit these other websites, please note that we have no control over these other websites or their business practices, and this Privacy Policy does not apply to them. Therefore, the operators of these other websites may collect different types of information about you and may use and disclose this information differently than the information we collect on this website. We encourage you to review their privacy policies and remind you that we are not responsible for their practices.

How We Use Your Personal Information

We do not require anyone to share any personal information in order to use our website. This means that you do not need to register to visit our website. However, our website offers special features and privileges to registered members (such as, but not limited to, sweepstakes, newsletters, special offers, etc.). The personal information we request typically includes first and last name, mailing address, age, phone number, and email address.

When you make a purchase, we may send you an email to confirm your order, and we may also need to contact you by phone, mail, or email if we have further questions about your order.

By purchasing online, you may be automatically added to our product catalog mailing list. You may also receive periodic emails from us with information about new products, services, or upcoming events. You can also apply online to be added to our mailing list by requesting a catalog.

From time to time, we may provide portions of our customer mailing lists (including names and street addresses) to carefully screened companies. These lists may include your name and mailing address, but never your email address.

If we believe that someone's conduct on our website may be harmful to us or others, we may disclose relevant personal information to prevent such harm. In such cases, we may attempt to identify the offender, contact them, or bring legal action against them. We may also disclose personal information if we believe the law requires it or in response to a legal request.

Opt-in and Opt-out Rights

You have the right to "opt in" or "opt out" of certain uses of your personal information by contacting us at Support@AylaCox.shop or submitting a written request to Ayla Cox, 2001 Washington Ave, Philadelphia, PA 19146. Please note that such requests may take 8 to 12 weeks to be effective. Upon receiving your request, we will add your name to our "Do Not Mail" file to ensure we can fulfill your request.

To keep you up to date with our latest offers, we may notify you of current promotions, specials, and new content. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email we send.

When entering any of our contests or sweepstakes, you will be asked to provide your name, email address, and mailing address. If you win, we will mail your prize to the address you provide and notify you by email. When you enter a contest or sweepstakes, you will also be added to our newsletter list to receive notifications about promotions, specials, and new product releases. You may unsubscribe from this newsletter list by following the unsubscribe instructions in any email you receive.

Users have the opportunity to opt out of receiving electronic communications from us or third parties when providing personal information. Users who opt in can remove themselves from our mailing list at any time through their account management page or by following the instructions at the end of any email we send. However, if you choose not to provide certain personal information when registering or using our website, you may not be able to use some of our services, such as our message boards.

How Third Parties Use Your Personal Information

With your permission, we may provide your information to outside companies that offer products or services that may be of interest to you. If you wish to change this preference, please email Support@AylaCox.shop.

By opting in to receive communications from third parties on this website (such as emails or newsletters), or by participating in a contest, sweepstakes, or other promotion, you consent to us providing your profile information to that third party. We are not responsible for the third party's use of your personal information in accordance with our contractual arrangements with them and their own privacy policies, and you agree that we will not be liable for any of their actions or omissions.

The above does not include opt-in data and consent from text message originators; this information is not shared with any third party.

You will need to contact these third parties directly to inform them of your preferences regarding their use of your personal information. Furthermore, you agree that we may use and disclose all such information you submit in the same manner as we use and disclose all other information you submit. Your profile information may be transferred to third parties in the event of a transfer of ownership or assets, or in the event of bankruptcy.

In special circumstances, we may allow other companies access to our information databases, but only to the extent necessary for them to provide database or server maintenance or security, to help us process and fulfill orders or requests, or to provide other similar services to Bentgo. If we do allow access, we require these companies to sign confidentiality agreements, committing them to keep confidential any information they access.

Ayla Cox uses Klaviyo, Zendesk, and Shopify to manage customer information. You can review their privacy policies here:

Klaviyo Privacy Policy

Zendesk Privacy Policy

Shopify Privacy Policy

Committed to Data Security

Ayla Cox is committed to protecting your personal information. We use a variety of security technologies and procedures to safeguard the information Ayla Cox collects through AylaCox.shop. However, we cannot guarantee that information collected through AylaCox.shop is completely secure from hackers or other dishonest or criminal activity, or from failures in computer hardware, software, or telecommunications networks. If you have a username and password for any feature on AylaCox.shop, you are responsible for keeping your password confidential. You should not disclose your password to anyone, and we will not ask for your password via unsolicited phone calls or emails. Furthermore, you should take reasonable precautions when transmitting data or information using your computer, mobile phone, or any other device.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services and customer feedback. When we post changes, we will revise the "Last Updated" date at the bottom of this Privacy Policy. We encourage you to review this Privacy Policy periodically to be informed of how Ayla Cox is protecting your information.

Consent

By using AylaCox.shop and providing personal information, you consent to (a) our collection, use, and sharing of information as described in this Privacy Policy, (b) the notices, choices, access, and security we provide, (c) the Ayla Cox Terms of Service, and (d) the methods we describe for notifying you of changes to this Privacy Policy.

You have the right to withdraw your consent at any time. If you choose to withdraw your consent, your information will be permanently deleted from our existing website and email programs.

Choice of Law and Venue

This Privacy Policy and any claim, cause of action, or dispute that might arise between you and Ayla Cox (a "Claim") will be governed by the laws of the State of California, without regard to its conflict of law provisions. Venue for any and all legal proceedings arising under this Policy shall be exclusively in Orange County, California. You agree to submit and submit to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, California for any Claims brought by either party.

California Consumer Privacy Act

If you are a California resident, you have the right to access your personal information held by us (also known as the "Right to Know"), have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Contact Information

For fast and courteous service, please call our Customer Service team. Alternatively, you can email us or complete our online form and we will respond to your request within 24 hours.

Phone: +1 215-980-0100 (Monday-Friday, 8 AM - 5 PM PST)

Toll-Free: +1 215-980-0100 (Monday-Friday, 8 AM - 5 PM PST)

Email: Support@AylaCox.shop